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AI receptionist for HVAC
The AI receptionist for HVAC companies
When it's 97 degrees and the AC quits, every homeowner in town calls at once. Maria answers each one, gets the details and sends them to you, even while your techs are up in an attic.
- Caller
- Dana Reyes
- Phone
- (555) 018-4410
- Address
- 77 Palm Ave
- Needs
- AC blowing warm air. Outdoor fan running. System about 12 years old.
- When
- Today. Baby at home
The problem
The calls you can't take
Peak season floods the phone
The first heat wave or cold snap brings a wall of no-cool and no-heat calls. One person can't answer five lines, and the calls that ring out go to the next company on the list.
Techs can't answer from an attic
Your crew is in attics, on rooftops and in crawl spaces. Phones go to voicemail, and plenty of homeowners hang up rather than leave a message.
Systems fail at night
AC units die on Saturday night and furnaces quit on holidays. If nobody answers, the homeowner keeps calling until somebody does.
A sample call
A real HVAC call, handled
Here's how Maria handles a typical call for a HVAC business. The business (Coastal Air & Heat) and the caller are made up. The flow is what your customers get.
When she hangs up, the details go straight to the owner by text and email, like the summary at the top of this page.
What she asks
The questions that matter
We set Maria up with the questions your business needs. For HVAC calls, that usually means:
- Name and the best number to call back
- The service address
- Heating, cooling or both
- What's happening: no cool, no heat, strange noise, water leak, thermostat
- System age or type, if they know it
- New or existing customer
- When they need someone
Want her to ask something else? Tell us during setup and she will.
Built around your day
How it fits your work
Peak season is when you need Maria most. Forward the calls your office can't get to, and every overflow call still gets a friendly answer instead of a busy signal or voicemail.
Not every call is an emergency. Tune-ups, estimates for a new system and maintenance plan questions come through the same way, with the details written down so they don't fall through the cracks during a busy week.
Every summary arrives by text and email, so whoever is on call tonight sees exactly who called, where they are and what's wrong before they pick up the phone.
Your numbers
What are missed calls worth to you?
Move the sliders to match your business. This is your estimate, not our promise.
a month, about $35,000 a year
No surprises
What Maria does today
We'd rather you know exactly what you're getting. Here's the honest list.
She does
- Answers your calls 24/7, nights, weekends and holidays included
- Greets callers with your business name and sounds natural, not like a phone menu
- Asks for the caller's name, number, what they need, the address and when they need it
- Sends you a text and an email with those details as soon as the call ends
Not yet
- She doesn't book jobs into your calendar. You call the customer back and set the time
- She doesn't transfer live calls to your phone
- She doesn't quote prices or promise arrival times. She leaves that to you
Setup
Live in 3 steps
No app to learn and no new phone. You keep your number.
Tell us about your business
A short call: your business name, what you do, the areas you cover, your hours and where you want the call summaries sent.
We set Maria up for you
She learns your business name and services and the questions to ask. You call her yourself and hear exactly what your customers will hear.
Forward your calls
Turn on call forwarding to Maria's number, for every call or only when you don't pick up. From then on, every call gets answered.
Try it yourself
Call Maria right now
She'll answer as a sample service business. Pretend you're a customer with a problem and see what you'd get.
DEMO LINE
Opening soon
Want to hear her today? DM us MARIA on Instagram or TikTok and we'll set up a test call.
- 1 · CALLDial the number. Maria picks up on the first ring.
- 2 · BE A CUSTOMER"Hi, my water heater is leaking. Can someone come out tomorrow?"
- 3 · ANSWER HER QUESTIONSShe'll ask your name, number, address and when you need it.
- 4 · HANG UPThat's the moment your business would get the text and email.
FAQ
HVAC: questions owners ask
Can Maria handle a rush of calls during a heat wave?
Yes. She can be on more than one call at a time, so callers don't wait in line behind each other. Each one gets answered and each one turns into its own summary.
Does she know HVAC terms?
We set her up with your services and the questions you want asked, so when a caller says 'short cycling' or 'frozen coil' she writes it down for you. She doesn't diagnose problems over the phone.
Can she take maintenance and tune-up calls?
Yes. Tune-up requests, estimates and maintenance plan questions come through as summaries, so you can call back and schedule them.
Can I keep my business number?
Yes. Turn on call forwarding to Maria for every call or only the ones you miss. Customers keep calling the number on your trucks.
Can Maria book the service call?
Not yet. She takes the details and sends them to you right away, and you call back to set the time.
What if a caller asks for a price?
She doesn't quote prices. She lets the caller know the team will go over pricing when they call back.
Other trades
Maria answers for them too
Plumbers
Leaks, clogs and no-hot-water calls, answered while you're under the sink.
There's water coming up through my kitchen floor.
See how →Electricians
Outages, panel upgrades and EV charger calls answered while you're on the job.
Half my outlets stopped working and the breaker won't reset.
See how →Roofers
Storm leaks and estimate requests answered while you're up on a roof.
We had a storm last night and now the ceiling is stained.
See how →Never miss
a call again.
Maria answers your business line 24/7, so every customer reaches you.